Terms and Conditions:
Payment Conditions
Explorers Wild Adventures accepts no responsibility for the progress of the confirmed services in the case of non-compliance to the following conditions of payment. The company recommends that you secure your booking with a deposit of at least 30% of quotation to confirm the safari with the full balance of payment being due to Explorers Wild Adventures 25 days prior to departure date. Upon receipt of final payment the company will issue all relevant travel documents with fully confirmed status.
| 30% |
7 Days from Booking |
| 100% |
25 Days before 1st Service |
Cancellation Policy
Following your confirmation of the file, cancellation will result in the invoicing of cancellation fees according to the following schedule. Please note that we have no choice but to be very strict in the application of this clause. Several establishment in Africa apply cancellation clauses far stricter than ours, particularly in the event of an entire group cancelling. Where this is the case their clauses will apply rather than ours.
| 50% |
34 |
Days before 1st Service |
|
| 75% |
14 |
Days before 1st Service |
|
| 100% |
7 |
Days before 1st Service |
|
All cancellations must be made in writing to Explorers Wild Adventures. Please ensure you receive written confirmation that your cancellation has been received by us. All cancellations will be charged a cancellation penalty depending on the number of days before tour departure as shown above.
General Conditions
- According to the current use in our destinations, check-in in the hotels takes place from 14h00 and check-out before 11h00 in the morning.
- Quotation established subject to availability of hotels (and flights when applicable) following your confirmation.
- Except if otherwise indicated in our proposal, the validity of all rates exclude Peak Season. During Peak Season (Easter and Christmas/New Year) a supplement of aprox. 25 USD per person per day must be added. Exact supplement available on request.
- Taxes currently 14% but might resuly in price revisions in the case of fluctuations in the applicable rates.
- Our rates do not include personal extras and expenses, gratuities, or insurance for repatriation assistance, luggage or cancellation.
- Our rates do not include entrance visas (Kenya: 50 USD, Tanzania: 50 USD . Consult your nearest Embassy for details).
- International, domestic and regional flights in the programme are not included in the rates, except if otherwise specified in the quote.
- Our rates do not include airport taxes.
- Ground transport according to program (refer Transport).
- Guiding according to program (refer Guides).
- Services according to programme.
Important Information.
a). Specific accommodation described may not always be available. In the event of this happening, Explorers Wild Adventures will always recommend comparable alternative accommodation. It is then the decision of the traveller to accept or decline this alternative accommodation prior to committing to the deposits and pre-payments.
b). Tour costs are based on all known costs at the date of quotation. Any significant changes beyond the control of Explorers Wild Adventures will be passed onto travellers. Once a final quotation has been given by Explorers Wild Adventures and the same has been accepted on behalf of the client and the tour arrangement has been paid for as per our payment terms, then no additional charges and/or surcharges will be levied.
c). Explorers Wild Adventures reserves the right to alter any arrangements due to local conditions. Explorers Wild Adventures also retains the right to refuse any person from participating on or continuing on any tour for any reason or if that person causes or is deemed to cause hazard or inconvenience to other passengers or to Explorers Wild Adventures.
d). The company will not be responsible for any lost or delayed baggage, resulting from travel with an international scheduled airline.
e). Generally travellers in Africa using charter aircraft services to facilitate travel from one destination to another are limited to a baggage allowance of 33lbs/(15kgs) per passenger. This includes camera equipment and carry on baggage. It is important that this baggage is packed in lightweight duffel type bags.
f). Generally travellers in Africa using charter aircraft services to facilitate travel from one destination to another are limited to a baggage allowance of 33lbs/(15kgs) per passenger. This includes camera equipment and carry on baggage. It is important that this baggage is packed in lightweight duffel type bags.
g). Should guests know and inform the company in advance that they will be carrying baggage in excess of the given limit, Explorers Wild Adventures will quote the extra costs involved.
h). Explorers Wild Adventures is not responsible for any changes in airline schedules, airfares, cancellations, loss or damage to baggage and overbooking. All claims for any loss or injury suffered on any airline must be made directly with the airline involved.
As an experienced tour operator, we customize our safaris to suit our travelers’ tastes and needs. Explorers Wild Adventures personalizes luxury adventure, style, accommodation, and authenticity to provide a unique holiday and an unforgettable experience. Our tour packages showcase camps and lodges that meet our high standards required in terms of both quality and services. All our tours are operated by experienced, responsible, and concerned tour guides. Your safari vehicle is always in a comfortable 4×4 safari Land Cruiser or a 7-Seater van.
